Make it panic
A high-score game. Write a customer message and try to max out how urgent and how close to leaving it reads. Every keystroke is scored live, so you can watch what actually moves the needle.
Customer supportstarting up
0 decisions in 0 msTry this: Write the angriest, most urgent message you can. Threaten to cancel. Mention lawyers. See if you can push the meter to the top.
panic score
-.-/ 10
waitingwrite something below
your best
-.-
MildRoutineWarmEscalatedFive alarmCode red
52/900
starting up...
This is the same scoring that runs on a real support queue, pointed at a text box instead of an inbox. Nothing is keyword-matched: change one clause and watch the meter disagree with you. Your best score is kept on this device only.