Refund or not?
Customer messages, one card at a time. Swipe right to refund, left to say no, then see what the model decided and what it would do next.
Customer supportstarting up
0 decisions in 0 msTry this: Go with your gut for the whole deck. The cards where you and the model disagree are the fun ones.
Shuffling the deck...
Each card gets two live decisions in this tab: whether the customer should get their money back, and what the assistant should actually do next. Those two do not always line up - it may agree a refund is due and still want a person to sign it off. You are scored on the first one.